FAQ
🛒 Orders & Payments
Q: What payment methods do you accept?
→ We accept PayPal only for maximum security (Visa, Mastercard, Maestro, or PayPal account).
Q: My payment was declined, what should I do?
→ Please check:
-
Your PayPal balance
-
Card payment limits
→ Contact PayPal UK or your bank if needed.
Q: Can I pay by bank transfer or cheque?
→ No, PayPal ensures full protection of your financial information.
🚚 Shipping
Q: What are the delivery costs and times?
→ ✅ Free delivery throughout the United Kingdom
→ ⏱ Average delivery: 5–8 business days
(1–2 business days handling + 4–6 business days transit)
Q: Can I track my order?
→ Yes! A tracking number is emailed as soon as your order ships.
🔄 Returns & Refunds
Q: How do I return a product?
→ Follow these 3 steps:
-
Contact us within 14 days at support@solivoria.com
-
For defective items: submit photos/videos within 7–14 days
-
Return the product intact in its original packaging (if non-defective)
Q: When will I be refunded?
| Return Type | Refund Time |
|---|---|
| Defective Product | 5 business days |
| Change of Mind | 7 business days |
Q: Are sale items refundable if defective?
→ Yes, legal warranty rights apply even to promotional products.
⚡ Products & Warranty
Q: What does the warranty cover?
→ All manufacturing defects (e.g., faulty wiring, broken support on delivery)
Exclusions:
-
Accidental damage (drops, water exposure, power surges)
-
Normal wear or unauthorized modifications
Q: How do I check product dimensions?
→ Refer to the product technical sheet or contact support@solivoria.com with the product reference.
📞 Customer Service
Q: When can I contact you?
→ Monday to Friday: 9:00 AM – 5:00 PM (GMT)
📧 Email: support@solivoria.com (response within 24h)
📞 Phone: +44 7537 991680
Q: Where can I find your legal information?
→ See our Legal Notice:
BRM ADVANCED LTD
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Company & VAT numbers available upon request